Following advice from the government our practices have had to close for the time being.
We hope you are staying safe and well in what has become a very changed world over the last few months. We are all looking forward to the day where we can resume our normal daily life and hoping that the day where we can welcome you back through our doors again will come very soon.
In the meantime, we wanted to give you an update on the progress the practice is making in preparation for when that day comes to assure you that our commitment to your health and safety remains our top priority. Our practice follows a strict policy with regards to infection control so that when you receive care, it is both safe and comfortable.
We are now working very hard behind the scenes to ensure a safe place for all our patients, our staff and our wider community by developing new practice protocols following Covid-19. You will note some changes when it is time for your next appointment. We would like to reassure you that a team member will be available to guide you through any changes that may affect you. For example:
On arrival, we will have hand sanitizer for you to use
Patients are asked to limit companions on their visit to only essential people in order to reduce the number of people within the practice.
Reception waiting areas and communal spaces will be clearly marked out respecting social distance recommendations.
Appointment times will be managed to allow for social distancing between patients.
This may mean that you are initially offered fewer options for scheduling your appointment. We will do our best to ensure waiting times are minimised.
We will implement a daily health screening check point and log for the screening of all staff entering the workplace.
You are likely to see members of our team wearing PPE.
We will be decontaminating the testing equipment and frames tried on between each patient to ensure a safe virus-free environment. All communal areas of the practice will be cleaned prior to practice opening, at lunchtime and at the end of the day.
Certain review appointments, necessary follow-ups and initial consultations maybe completed over the phone or by utilising video consultations.
Our reception team will communicate with you to complete a pre-appointment screening process. You will be asked the same questions again when you are in the practice.
You may see that our waiting area will no longer offer magazines and books, since those items are difficult to clean and disinfect.
As we find out further information relating to Covid-19, it is likely that further infection control measures, modified treatment procedures, revised practice protocols and any other safety recommendations will be introduced over the coming weeks and months.
We would like to remind you that we continue to be available via phone or email for all our patients. We would also like to reassure patients that we have established secure remote access to our clinical database. We are available 7-days a week regarding any eyecare problems or concerns you may have during this outbreak.
You can telephone the practice on 01302 323619
You can email our practice at email@example.com
We look forward to seeing you again and are happy to answer any questions you may have about the steps we are implementing to keep you, and every patient, safe in our practice.
Thank you for your patience and understanding during this crisis. We look forward to welcoming you back at some point in the future but until then, stay safe.